They are your life and blood. Without them you can all but throw the towel in because there's no hope of ever having a successful business. Customers are the life blood for any studio. You can spend years and a whole lot of money getting them, but retaining customers should always be at the very top of your list. Ask yourself what will keep a customer loyal to you? What are you and your staff doing to keep your customers happy, satisfied enough to where they won't one day decide to leave you and take their business to the studio down the street?
The Eight Best Ways to Improve Customer Service
Studio Owner Article
Improve Staff and Customer Communication
Robert Landau
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